REI was already fully transitioned from a co-op to another big box store well before that.
REI has consistently hired executives and board members with backgrounds in traditional retail and other for-profit ventures since 2010.
They have chosen to run REI like their prior companies, focusing on margins and profitability rather than its primary responsibility, the members.
They have continued to open new stores and over extend themselves because profit must go up, though the main revenue generator for them is the membership fee. And because it is a one time fee, rather than recurring, they have to continue to open new stores to stay profitable.
On top of no longer acting like a co-op, REI has decided to fight its employees unionization efforts. Numerous REI stores have voted to unionize, and REI has refused to recognize the unions, in some cases for years at this point. REI has also hired notorious union- busting lawyers, removed PPE from repair shops, and illegally laid off dozens of individuals.
REI is now clearing house; laying off long term staff and replacing them with new, less expensive, and less knowledgeable employees. In 2010 the average camping department employee got 15+ hours of training; whereas by 2018 it was less than 4 hours.
REI is following exactly in the footsteps of Mountain Equipment Co-Op in Canada. Once on par with REI, MEC is just another shell of a company raped by private equity. And unfortunately for a lot of good people, I think REI will suffer a similar fate.
Nice job getting the membership cancelled.
I worked there for the better part of a decade, but got out when I saw the writing on the wall. Unfortunately, I still have friends working there.