When I was 20, I worked in a call center as a customer rep for a phone company. There was a guy who called every day, several times, with the sole objective of making someone’s day miserable with their foul mouth. As with any other company in the field, dumb policy made you unable to talk back or even hang up so you had to weather the storm. His calls were so disturbing that was the first customer the company blocked so he couldn’t call again. The guy however started calling from burner phones, then from neighbour phones… He just liked abusing workers and the company didn’t care at all.
We had one of those too, but after reaching the state you describe at the end, my company actually sued him for harassment after a while, which shut that down (at least for us, those people tend to just switch targets). We also had 2 stalkers over the years, one of them was describing what people were wearing, making clear that he had line of sight into the call center (it was in a very low density area with a wide view, someone with a good telescope could have been miles away) - in this case the police was involved immediately and they hired a security guard for the night shift. I have many complaints about my former employers, but this at least was handled the way it should be.
When I was 20, I worked in a call center as a customer rep for a phone company. There was a guy who called every day, several times, with the sole objective of making someone’s day miserable with their foul mouth. As with any other company in the field, dumb policy made you unable to talk back or even hang up so you had to weather the storm. His calls were so disturbing that was the first customer the company blocked so he couldn’t call again. The guy however started calling from burner phones, then from neighbour phones… He just liked abusing workers and the company didn’t care at all.
We had one of those too, but after reaching the state you describe at the end, my company actually sued him for harassment after a while, which shut that down (at least for us, those people tend to just switch targets). We also had 2 stalkers over the years, one of them was describing what people were wearing, making clear that he had line of sight into the call center (it was in a very low density area with a wide view, someone with a good telescope could have been miles away) - in this case the police was involved immediately and they hired a security guard for the night shift. I have many complaints about my former employers, but this at least was handled the way it should be.